Das Welt Warrenty, what are my rights?

[LHM]

So, I purchased a used (2011) VW Scirocco R from a VW dealership at the end of September 2017. It came with 12 months Das Welt Warrenty. Anyway, the past few weeks a intermittent fault has been accuring with my passenger side LED DRL lamp. When it has been cold/raining the passenger side DRL will not come on for appx 5-10 seconds, then all of a sudden it will come on, It has done this now appx 5/6 times in the past month or so. A friend has done a scan with VCDS and it has actually logged a fault. I took it to my local VW dealer last week to be looked at. They had a look and found the fault. They said it was a wiring problem at the loom that goes to the lamp. They also told me that under the Das Welt warrenty that wiring issues are NOT covered. I have owned this car since the 29th September 2017. Do I have some sort of rights as the fault has occurred within 6 months of ownership. Can anyone give any advice on this?

[skippy]

I was surprised at this but sadly it looks like one of those they can conveniently wriggle out of. From the 'Das Welt' warranty document here: http://www.volkswagen.co.uk/files/live/ ... swagen.pdf" onclick="window.open(this.href);return false;

I see there is a clause stating exclusions which include:

– Wiring and connections (including HT leads and aerial coaxial cables)

Very annoying for you, but I would suggest taking it to an independent to look at, as VW will just point to this in the policy. I feel for you on this though.

[LHM]

thanks for your reply Skippy. Yeah I read the Das Welt warranty file and quite rightly is does state "wiring and connections" are excluded. My point being is this article I found online from whatcar:

What are my rights after 30 days?
If a problem is found after 30 days, but within six months of purchase, the buyer can request a repair or replacement vehicle. The onus is on the seller of the car to prove the fault wasn’t on the car when it was sold; if they can, and you’re likely to have known about it, you won’t get a refund.
When it comes to repairs, the dealer has one chance to fix the fault. If the fix doesn’t work, you are entitled to a refund. You won’t get the full purchase price back, though. Any usage of the car will be taken into account and the refund will be adjusted accordingly.
Under previous legislation, the supplying dealer was allowed more than one attempt to rectify the problem, and it was considerably more difficult to get a refund on a car, so the Consumer Rights Act is good news for consumers.
If a fault appears after six months of ownership, it is down to you to prove that it was there at the time of purchase. To do this, you’re likely to have to get an expert to examine the car or component and get a written report about it.

[skippy]

No worries, yes thats true, you have still only owned the car for 4 months. Would VW have any reason to suspect the car has been modified anyway? If they are suspicious of that, you will get the cold shoulder immediately in terms of any warranty work.

I think you should try them again, it is probably only a simple fault but they are just using their rule book hoping you will just accept that. I think if you go back to them and say you are not happy as this should be within your consumer rights. I have also found this article by the AA. https://www.theaa.com/car-buying/legal-rights" onclick="window.open(this.href);return false;

For sure, wear and tear items are not covered, but that is normal and accepted, but wiring on a 6 year old car is not normally wear and tear. So long as it has not been modified (otherwise they will smell a rat), I think you should have another go with them.

All best of luck!

[LHM]

No worries, yes thats true, you have still only owned the car for 4 months. Would VW have any reason to suspect the car has been modified anyway? If they are suspicious of that, you will get the cold shoulder immediately in terms of any warranty work.

I think you should try them again, it is probably only a simple fault but they are just using their rule book hoping you will just accept that. I think if you go back to them and say you are not happy as this should be within your consumer rights. I have also found this article by the AA. https://www.theaa.com/car-buying/legal-rights" onclick="window.open(this.href);return false;

For sure, wear and tear items are not covered, but that is normal and accepted, but wiring on a 6 year old car is not normally wear and tear. So long as it has not been modified (otherwise they will smell a rat), I think you should have another go with them.

All best of luck!

I managed to get this repaired by the dealership i purchased my car from as a goodwill gesture. The loom needed a repair to the flickering DRL. They said they checked the other DRL and that too had signs of corrosion so they repaired that also. Great service from that delaer.

Sadly I have now encoutured ANOTHER seperate issue with my car where I believe my cars oil is showing a much too low temperature on the MFD. Another trip to the dealer is now on the cards.