opinions please

[dougroc]

Are vw taking the mick with me here or what?! They have had my new scirocco with them now for two weeks and yet still I have been unable to collect as he needs to tax the car and then have my hand controls put on (as im a wheelchair user). The hand controls will take a matter of an hour once they get the word and they r ready to go with them, but he is blaming my private plate transfer for the taxing of the car taking so long. Does anyone have any idea if this sounds right or does it sound like im being fobbed off?! Gettin annoyed now, i have been very patient with him.

[infinidim]

We have a private plates on ours and it didn't take that long to get changed over. This is the second time we have moved our plates and both times it was just a matter of a few days.

Hope this helps

Infinidim

[dougroc]

Thanks for that. I just wanted to confirm before i go down there tomorrow and play hell. Think its all to easy to just blame the dvla.

[dougroc]

after going there this morning he has confirmed I can pick up on Friday at 4pm :-)

[Grampa]

Result - sort of - still very slow - I picked mine up 4 days after it arrived at the dealer (it has a private plate, but I don't think that causes a delay on a new car - it never has with me*), and thought that was very slow - nearly every new car I've had before has been collected the same day it arrived at the dealer (*my wife's Mini was collected 4 hours after arriving at the dealer but the last working day before Christmas so they registered it without the private plate, gave me the correct plates, sorted out the plate transfer immediately after Christmas and phoned to say I could swap the plates over) - even allowing for the fitting of your controls, surely 2 or 3 days would have been ample?

[dougroc]

yes you would think so wouldnt you. but i was just happy to get an official date to be honest. De badging wasnt done as ordered either but he said he will sort that by the time i pick it up. not good service at all.

[Toonman555a]

De badging wasnt done as ordered

Neither was mine and at collection, I was told it couldn't be done, despite the salesman sitting looking at a debadged Scirocco the other side of his desk! They're going to collect and return the car as I'm also a wheelchair user.

[Chungster]

there's a new way to do private plate transfers now. Mine took a few days longer too. They have to go to specific DVLA offices now I think.

And then they can't get the tax disc until that is done of course (and if you've given them the insurance certificate already).

Of course it can also be down to how urgent the dealer / sales exec treats the whole sale.