How good are VW mechanics?

[sciroccorich]

Took my Roc to VW to have minor issue investigated today, VW mechanic said he took the car out for a drive but couldn't replicate the reported issue.

What he didn't know was that I'd taken note of the mileage when I dropped it off. When I collected the car, the mileage had increased by 1/4 mile............that's 400 meters!

This is probably the distance from the customer car park to their workshop and back............Took it out for a drive my a*se!

[Billc]

Haha, you certainly wouldn't expect them to be that daft would you? At my local stealers that would be a £70 "investigation fee" which is charged when they can't find any problem. I guess 9/10 of their customers don't do sensible things like record mileage so they get away with it.

[froudeg]

Ah, the old 'there's nothing wrong with it sir, we couldn't find any fault', that would be £70 please.

If you're paying £70 - tell them you want them to drive the car for an hour in various conditions, not a 2 minute trip down the road and back.

As for the original question 'How good are VW mechanics' - it varies a LOT. Some dealerships will have great mechanics, who take some pride in their work and will go the extra mile....others will have a chimp with a wrench, who doesn't care about their work and will do anything to get the job done quickly...usually such dealerships will also have specially trained service staff - trained especially in the art of lying and deception.

[Billc]

If you're paying £70 - tell them you want them to drive the car for an hour in various conditions, not a 2 minute trip down the road and back.

Oh with £70 on the line I want to go with the alleged "technician" and make damned sure he spots the problem!

[dimexi]

That's shocking!! I REALLY hope you pointed that out to them and made a complaint

[TheRustySheriff]

Luckily i got a flagship dealer near me and even had a technician join me on a test drive. I really rate my local dealer.

Sent from my SM-G900F using Tapatalk

[dimexi]

Even though my local VW dealer is pretty good (they were a massive help when I found out my clutch had a faulty part), they have shown signs of being a bit clueless.

They keep calling me telling me that my "timing belt" is due for a change. When I point out to them that my car has a chain, and not a belt, the mechanic supposedly goes to talk to his superior and says "sorry for the error".

This has happened three times... I wonder what happens if I give them the money to change it, do they pretend it was changed?