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Discover Media - Failing touch screen and beeping

Posted: Wed May 29, 2024 9:05 pm
by Keyfski
Hi all,

This is fault and repair heads-up (sorry if there is already a thread for this, but didn't see it if there is)

The VW Discover Media system in my 2015 face lift Scirocco has been slowly failing over the past year with parts of the screen becoming unresponsive to touch. Recently it got worse and became 'haunted' and would start randomly beeping with the Sat Nav / Waze location jumping around, changing the radio station, skipping music tracks and even once opened my contact list and initiated a call! (My Dad was happy to get a phone call, even if it was the car that dialed him :)

A little Googling showed this is a known fault to many VW models of the age and is down to faulty digitizer. Vdub of course will just swap out the unit at great expense (+£2000 according to some reports)

If anyone is experiencing similar problems, I just want to reassure you, I successfully repaired mine last weekend (24th May 2024). I followed the standard internet / YouTube advice, ordered the new part from China (took about a week to arrive), removed the trim (actually my biggest worry before doing it), disconnected and removed the unit, disassembled it (warranty is long gone anyway), fitted the new digitizer to the front of the screen and re-assembly was just the reverse. Once back in the car it was good as new and identical looking to how it was before (attached photo of it back in the car after the repair)

The part is pretty cheap (usually around $25) and I only needed a trim tool, a flat bladed screwdriver and a couple of Torx screwdrivers to complete the job. It's not difficult to do and way cheaper than a replacement head unit of dubious compatibility

I hope my sharing this positive experience helps someone out and saves them a lot of money

All the best
K

DiscoverMedia1.jpg
Link to the excellent YouTube I followed:
(don't worry, it's not spam)

Re: Discover Media - Failing touch screen and beeping

Posted: Mon Feb 24, 2025 2:16 pm
by Sambrn7
Hi Keyfski, did you remove the previous digitizer or just stick on top of the old one?

Re: Discover Media - Failing touch screen and beeping

Posted: Tue Apr 08, 2025 8:30 am
by DL04LRL
Sambrn7 wrote: Mon Feb 24, 2025 2:16 pm Hi Keyfski, did you remove the previous digitizer or just stick on top of the old one?

I’ve done this to mine and can confirm that it just sticks on top of the old one .. no issues since doing the repair

Re: Discover Media - Failing touch screen and beeping

Posted: Thu Apr 10, 2025 8:43 pm
by Keyfski
@Sambrn7

Sorry for slow reply. I don't recall getting a notication of your question.

As DL04LRL says, it sticks over the top and there is enough room inside the bezel for the additional thickness

Best regards
K

Re: Discover Media - Failing touch screen and beeping

Posted: Sat Jul 19, 2025 3:57 pm
by ITaylor
Thanks so much for posting this - I've been suffering with ghost presses and unresponsive problems for a while and finally decided to take the plunge and follow the guide to replace the digitizer.

Fun fact - it turned out that this repair had actually been done by the previous owner (warranty sticker removed, signs of a cut ribbon cable and parcel tape), but managed to just about fit a 3rd digitizer over the top! There ended up being a bit of a gap between the motherboard and the metal plate, but is not noticeable once all the parts are put back together and the unit is in the car with the dash trim.

Only very minor difference is I have to press the power button in slightly more to turn the radio on / off.

In short, if this repair has already been done, you should be good to do it once more! After that, I would probably purchase a whole new screen / Digitizer unit (the piece under the motherboard with the printed model number TDO‑WVGA0633F00039, may end 045) which you seem to be able to pick up on Ebay for around £100.

Overall, getting everything out, fixed and back in took around 2 hours (relatively inexperienced, could probably be done a bit quicker).