Scirocco Central

Gutu12 wrote:I take your point but what does fit for purpose mean? It means more than just being able to drive it, although with one of my front bumper inserts also falling off and being run over by a following motorist, revealing a wobbly air intake behind that is now unprotected and knocking on something else, would I assume certainly strengthen my case.
The car is now realistically undrivable due to the likely cause of more damage.

Fit for purpose includes being able to drive the car in an expected level of comfort, which is where you get the dealer by the short a curly's. Who are they to determine what your exepected level of comfort is? I for instance would argue that I cannot now be comfortable in a 12K mile car that has both gear box and engine oil leaks. A lack of trust in the car clearly makes driving it actually uncomfortable (while I wait for the engine to blow up or the gear box to seize) and indeed I am now less likely to press my right foot to the floor as frequently or as hard and therefore cannot enjoy the car in the manner in which I intended.
Of course you can always fall back on the fact that had I know that the car had been in need of repair, and not being an expert I didn't, I clearly would not have bought it. (The price I paid was market value and not for a car that needed repair).

I purchased from a very reputable dealer (They sell Astons and Jags - having taken the Roc in as a part ex for a Jag), and in discussions before even seeing the car I made it quite clear to them that the condition was of the utmost importance to me (I can be a picky arse when it comes to the condition of cars) and I was assured that this car was just like it cam out of the box. Clearly this is not the case although giving the car the once over it seemed in great condition. It is only when cleaning a car that you see it for what it is and the fact that the car had been repaired in itself has ruined the thought of ownership.

As a customer I am not expected to be an expert and can return faulty / not fit for purpose goods within a resonable amount of time which the act seems to suggest is around 6 months.

You do not have to accept a repair

Gutu12 wrote:I think you're probably right. Have been on the phone and they have agreed to pick the car up and fix all the bits. The mechanical stuff I'm not worried about to tell you the truth, it was more the cosmetics.

One of the things that is most annoying is the after market bloody parking sensors, front and rear that the previous owner had fitted. Cheapskate!!!

Shakeystevo wrote:

Gutu12 wrote:I think you're probably right. Have been on the phone and they have agreed to pick the car up and fix all the bits. The mechanical stuff I'm not worried about to tell you the truth, it was more the cosmetics.

One of the things that is most annoying is the after market bloody parking sensors, front and rear that the previous owner had fitted. Cheapskate!!!

Glad you got sorted. Just hope I get some good news tomorrow

Cuprabob wrote:To be honest I would have went to the garage in person and not left until I was happy the issue was being resolved ir tbe Police removed me.

Good luck and having the CAB on your side helps.

Shakeystevo wrote:

Cuprabob wrote:To be honest I would have went to the garage in person and not left until I was happy the issue was being resolved ir tbe Police removed me.

Good luck and having the CAB on your side helps.

Haha wish I had the bottle to do that. I'll push the diplomatic route first lol.

Having the CAB is great, they were very helpful on the phone...

moulin12 wrote:

Shakeystevo wrote:

Cuprabob wrote:To be honest I would have went to the garage in person and not left until I was happy the issue was being resolved ir tbe Police removed me.

Good luck and having the CAB on your side helps.

Haha wish I had the bottle to do that. I'll push the diplomatic route first lol.

Having the CAB is great, they were very helpful on the phone...

Really disappointing to know of this type of response from a main dealer, going on what's been reported.

Have always found my local CAB to be really helpful as well. Should it offer some comfort, I have twice gone down the legal/small claims route and achieved very pleasing outcomes. In the one case, once the letter was received, the company acted. In the other case, went to small claims: bailiffs went into a going-concern and the company coughed up the money.

I feel the need to point out that I'm not the type of person who subscribes to the claims industry - have never claimed for PPI, injury etc. But if I've been sold a dud I will do what I can to ensure justice!

Must be a distressing/frustrating time for you. I hope it's resolved to your satisfaction very soon.